Customer Service Representative

POSITION SUMMARY

As a Customer Service Representative with Liberty Packaging, you will interact directly with our customers and support our sales team in fulfilling orders for a wide range of product packaging.  You will be an integral part of our sales & customer service team that works collaboratively in servicing our customers.  This full-time position reports directly to the Customer Service Manager and is located at Liberty Packaging’s manufacturing plant in Rock Island, IL.

DUTIES AND RESPONSIBILITIES

• Serve as primary point of contact for customers for order processing, inventory management, issue resolution, and product information.
• Receive and process customer orders accurately and efficiently, ensuring order details, specifications, and pricing are correctly entered.

• Track and monitor order progress from entry to shipment, responding to customer inquiries and resolving issues throughout the process.
• Manage customer inventory levels based on usage and forecasting. 
• Maintain accurate and up-to-date records of customer orders, communications, and related documentation.
• Collaborate closely with sales, production, logistics, and finance teams to ensure alignment and timely order fulfillment.
• Other duties, as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• High school diploma or equivalent
• 1+ years of experience in customer service, order management or a similar role within a fast-paced industry
• Proficiency in Microsoft Office programs including Outlook and Excel

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• Associate or bachelor’s degree in business administration
• Proven experience in customer service, order management or a similar role within a fast-paced industry
• Excellent communication skills, both verbal and written
• Critical thinking and problem solving skills
• Intermediate computer skills

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks
• Manual and finger dexterity used regularly with some repetitive finger motions
• Ability to work in front of a computer screen for long periods of time
• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
• Hearing and speaking
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

about our company:

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Georgia, Mississippi, Texas, Arizona, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

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Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.