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Desktop Technician

Location: New Hope, MN, United States
Business Unit: Liberty Diversified International
Remote Type: Hybrid Remote

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Description

POSITION SUMMARY
As the Desktop Technician with Liberty Diversified International, you will be a primary service contact who responds to and resolves end–user inquiries, service requests, and problems. You will join a team dedicated to providing excellent client device end-user hardware and software support.
 
This full-time position reports directly to the Desktop Support Manager at LDI’s headquarters in New Hope, Minnesota. This is position is primarily on-site with hybrid capabilities and travel.
DUTIES AND RESPONSIBILITIES
  • Provide support to clients by troubleshooting and repairing all devices
  • Coordinate call ticket dispatch and resolution
  • Complete software/hardware installation and verification
  • Set up and configure hardware and peripherals for all LDI employees
  • Support client-server applications
  • Be a part of an after-hours on-call rotation team once every seven weeks
  • Other duties, as assigned
REQUIRED EDUCATION, EXPERIENCE AND SKILLS
  • Business/technical degree or equivalent experience
  • 2-3 years of related experience in the IT Desktop support field
  • Experience working with MS Office 365, Windows 10 or 11, and related operating systems
  • Cybersecurity threat mitigation and response experience
  • Strong communication skills and the ability to effectively manage internal relationships
  • Ability to problem-solve and troubleshoot issues in a fast-paced environment
  • Willingness to travel up to 15% 
PREFERRED EDUCATION, EXPERIENCE AND SKILLS
  • Bilingual Spanish/English
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regular sitting, standing, and walking throughout the day to accomplish tasks
  • Manual and finger dexterity used regularly with some repetitive finger motions
  • Ability to work in front of a computer screen for long periods of time
  • Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
  • Hearing and speaking
  • Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.
about our company:
Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Georgia, Mississippi, Texas, Arizona, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.
Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.
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Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.
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