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Location: Rock Island, IL, United States
Business Unit: Liberty Packaging
Remote Type: Hybrid Remote
Description
POSITION SUMMARY
The Senior Manager, Customer Service is accountable for driving excellence across the Liberty Packaging Customer Service function through leadership, developing an integrated and deeply skilled team, and refinement and deployment of standard best practices and processes. The Senior Manager collaborates with other functions to fully leverage systems and data and drive improvements in both the operating model and the customer experience.
This full-time position reports to the Director, Sales Operations and is located at any of our Liberty Packaging facilities.
DUTIES AND RESPONSIBILITIES
REQUIRED EDUCATION, EXPERIENCE AND SKILLS
PREFERRED EDUCATION, EXPERIENCE AND SKILLS
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT OUR COMPANY:
Comprised of multiple companies with headquarters in New Hope, Minnesota,Liberty Diversified International (LDI)is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Georgia, Mississippi, Texas, Arizona, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.
1918, our values Caring, Innovation, Trust and Excellence have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includesLiberty Packaging, Liberty Paper, Liberty Plastics (Custom SolutionsandQuarrix Building Products) and Safco.
Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.