Desktop Technician

Description

As the Desktop Technician with Liberty Diversified International, you will be a primary service contact who responds to and resolves end–user inquiries, service requests, and problems. You will join a team dedicated to providing excellent client device end-user hardware and software support.

This full-time position reports directly to the Desktop Support Manager at LDI’s headquarters in New Hope, Minnesota.

DUTIES AND RESPONSIBILITIES

• Provide support to clients by troubleshooting and repairing all devices
• Coordinate call ticket dispatch and resolution
• Complete software/hardware installation and verification
• Set up and configure hardware and peripherals for all LDI employees
• Support client-server applications
• Be a part of an after-hours on-call rotation team once every seven weeks
• Other duties, as assigned

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• Business/technical degree or equivalent experience
• 2-3 years of related experience in the IT Desktop support field
• Experience working with MS Office 365, Windows 11, and related operating systems
• Cybersecurity threat mitigation and response experience
• Strong communication skills and the ability to effectively manage internal relationships
• Ability to problem-solve and troubleshoot issues in a fast-paced environment
• Willingness to travel up to 15% 

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• Bilingual Spanish/English

COMPENSATION & BENEFITS

The starting pay range for this position is $27.19 – 33.98 per hour.   The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location.  Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services.  Eligibility in benefit programs is based on hours worked per week.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks
• Manual and finger dexterity used regularly with some repetitive finger motions
• Ability to work in front of a computer screen for long periods of time
• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
• Hearing and speaking
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

about our company

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Georgia, Mississippi, Texas, Arizona, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.